What are Open Boxed or Unboxed Goods?

Open Boxed or Unboxed goods are new products that were opened but unused. Our Certified guys in lab coats and glasses only release goods that pass 60 point inspection. Once it passes quality control, we pack it in brand new packaging. Then, it is sealed and ready to deliver at UnBoxed Goods at a discounted price. So, yeah you can still savour opening up your brand new product, because it is.

What are Customer Returned Goods

Customer returned goods are not necessarily used products. Goods sold by any manufacturer can be returned by retailer due to various reasons like transportation damage, accessories missing, surplus, etc. or by the end customer due to reasons like change of mind, did not like color, packaging damage, minor scratch, accessories missing, software defect etc. These products are restored to their original condition in case of a minor hardware issue. Our Certified guys in lab coats and glasses only release products that pass 60 point inspection. If it passes quality control, we pack it in brand new packaging. That is sealed and ready to deliver at UnBoxed Goods and not to forget an awesome discount. So, yeah you can still savour opening up your brand new product because it is.

Which Goods Qualify as Customer Returned?

According to industry trends, 5-10% of all goods sold by the manufacturer are returned due a variety of reasons listed above and not necessarily due to any major shortcoming in the product. Now as per the Law, a product once returned cannot be sold as new whatever may be its condition and this is where UnBoxed Goods comes in to offer you value for money. The products are re-newed by undergoing a stringent quality check process by authorized company centres and then offered at discounted prices with UnBoxed Goods and after-sales support to customers seeking a smart alternative.

How do I contact UnPacked Goods?

You can contact UnPacked Goods via the following methods:

General Enquiries

Call: 0861 XXX XXX (Mon – Fri 8am-3:30pm, excluding weekends and Public Holidays)

Email: websupport@UnPackedGoods.co.za


Where do you deliver?

We now deliver to the majority of South African addresses.

We do not currently deliver internationally.

If your suburb is not currently covered by us, please don’t hesitate to contact us at UnPacked Goods on 0861 XXX XXX, for further assistance.

What are the delivery costs?

Free delivery promotions are limited to web orders only.

Standard delivery

Within 3 – 5 working days (from invoice), from R95 – R2500 depending on the item(s) purchased and your delivery location.

How do I Pay?

What payment types do you accept? We only accept payment via:

  • Visa & MasterCard or
  • EFT (Electronic Funds Transfer).

Are my credit card details safe? Yes. We have taken every precaution to ensure your personal details are safe and secure with us. Our order process sits behind a 256 bit encrypted SSL (Secure Socket Layer). All credit card payments are authenticated via 3D Secure, to further ensure your protection. ABOUT SSL CERTIFICATES How do I make an EFT payment? If you have selected pay via EFT on our website please login to your Bank online to make payment, our banking details are as follows: Bank Name: Account Name: Account Number: Branch Code: Branch Name:  Reference: Surname + web order number, copy to eft@UnPackedGoods.co.za Depending on your bank, payment may take up to 2 working days to clear; we will only dispatch your order once the funds have cleared.

Cancellation and Returns Policy

How do I cancel an order on UnBoxed Goods?

If unfortunately you have to cancel an order, please do so within 48 hours of placing the order (or before the product is shipped) ONLY by calling us at xxx xxx xxxx.

For outright cancellations by you:

–     In case you have made an online payment and you cancel the order by calling us before your product has shipped, the entire amount will be refunded to your bank a/c within 7 working days as per our payment gateway partner rules.

Cancellation is not possible after your product has shipped.

–    It will ONLY be eligible for replacement, in case of manufacturing defects in the product.

Can I return online purchases?

In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you may return the product unused, in the same condition as you received it, in its original packaging along with original tags, for an exchange, within 7 days from the date on which these goods are delivered.

Subject to an assessment or inspection prior to a refund.

  • Please ensure you retain your original tax invoice as well as all packaging, manuals and accessories to allow us to process the return in store. Our Call Centre will then oversee the refund process.
  • Orders may only be refunded to the Credit Card they were purchased on.
  • Orders for software, music, movies, games and dvd’s must be in original, unopened packaging; items must be unopened and unused.

Our delivery fee is non refundable unless otherwise stated.


  • Exchange will not be processed on the basis of personal preference
  • Exchange will not be processed upon physical damage complaints after 7 days of delivery
  • Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery
  • Any product from which the UPC (Universal Product Code) has been removed from its original packaging
  • Any product without a valid, readable, un-tampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number

It is the customers responsibility to inspect their order on delivery to ensure it is what they expected and is free from defect. Should the customer waiver this right, they will not be able to claim for damages to the product once we deliver the product, we cannot be responsible for any damages that occur after delivery as this is beyond our control.

Can I buy Gift Vouchers online?

No. Unfortunately we do not offer Gift Card purchases online as yet. Please visit your nearest store for Gift Card purchases.

Documents to Required to Purchase

Why do you require a TV license and copy of ID for the purchasing of a TV?

The SABC requires a valid TV license as well as a copy of the license holders SA ID for all TV purchases within South Africa. Please contact our call center for more info on TV purchases.

Why do you need my ID or Passport number during the ordering process?

We aim to ensure your security whilst shopping with us online, we require either your ID number or Passport number as part of the ordering process for authentication purposes should you contact our Call Centre

What web browsers do you support?

Our website is built to work across all mainstream browsers. But for optimal browsing experience we recommend the latest versions of IE (www.microsoft.com/ie9) , Firefox (www.mozilla.org/en-US/firefox/new/) , Google Chrome (www.google.com/chrome), Safari (www.apple.com/safari/download/)

What is 3D Secure?

3 Domain Security – is a new method of security mandated by the Card Associations to enhance the security of online transactions. Mastercard’s product is called “SecureCode” and Visa’s product is called “Verified by Visa”.

The 3D-Secure refers to three domains involved in the security they are

  • the Acquiring or Merchant’s bank
  • the Card Association’s financial networks ie Mastercard and Visa
  • the Issuing or Cardholder’s bank.

Very simply the system authenticates the cardholder before the transaction takes place by diverting the browser to the bank that issued the card, who then request some secret, perhaps a pin, from their cardholder that will conclusively prove that this actually is the cardholder entitled to use this card. Once they are satisfied that this is their cardholder they issue an authentication receipt which is then presented to the merchants bank along with the authorisation request. If the transaction is then approved by the issuing bank they may not charge the transaction back to the merchant because the cardholder disputes the transaction as not being originated by them.

The following are links to the 3D Secure activation (and enrolment) pages provide by your bank.

Please choose the bank that your credit card was issued by:

for more Information click


First National Bank


Standard Bank

to register for 3DSecure and activate your card

Further information can be obtained from the associations.